Kairos Wen
10 years · Product & UX design10 年 · 产品体验设计

Designing trusted financial products.设计值得信任的金融产品。

I design B2B and B2C products across payments, fintech, e-commerce, and complex internal platforms. 我专注支付、金融科技、电商与复杂内部平台,覆盖 B2B 与 B2C 产品体验。

10years in product design年产品设计经验
B2B + B2Cconsumer and operational products消费端与业务端产品
0→1 + Scalenew products and design systems创新产品与设计系统
Kairos Wen with her cats
Kairos Wen, User Experience Designer温馨,用户体验设计师 ByteDance / TikTok

My path我的职业路径

From campaign moments to products people rely on.从营销互动,到人们长期依赖的产品。

My career has moved from high-traffic e-commerce campaigns to professional collaboration software, internal platforms, and global financial products. The context changed, but the work stayed consistent: understand the system, identify the real friction, and make the next decision clear.

我的经历从高流量电商活动,延伸到专业协作软件、内部平台与全球金融产品。场景不断变化,但核心始终一致:理解系统、找到真实阻力,并让下一步决策变得清晰。

I work end to end—from research and product framing to interaction design, prototyping, delivery, and post-launch learning. I am comfortable coordinating across markets, disciplines, and regulatory constraints.

我负责从用户研究、产品定义到交互设计、原型验证、上线协作与复盘的完整过程,也习惯在多市场、多职能与合规约束下推动项目落地。

2016 — Present2016 — 至今

Experience工作经历

A career built across consumer growth, professional software, internal platforms, and global financial products.职业经历横跨消费增长、专业软件、内部平台与全球金融产品。

Nov 2022
— Present
2022.11
— 至今

User Experience Designer用户体验设计师

ByteDance / TikTok

Shanghai, China中国 · 上海

  • Lead end-to-end experience design for Creator Card, TikTok Pay, and insurance products, from proposition and interaction design through launch across priority markets.负责 Creator Card、TikTok Pay 与保险产品的端到端体验设计,覆盖方案定义、交互设计与重点市场上线协作。
  • Design merchant insurance and internal risk systems, working with operations, risk, compliance, product, data, and engineering to support market rollout and operational adoption.负责商家保险与内部风控系统,协同运营、风控、合规、产品、数据和研发推动多市场落地与业务采纳。
  • Manage an external design team through work allocation, design reviews, quality assurance, and performance feedback.管理外包设计团队,负责工作分配、设计评审、质量把控与绩效反馈。

May 2021
— Sep 2022
2021.05
— 2022.09

User Experience Designer用户体验设计师

SEA

Singapore新加坡

  • Designed multiple 0-to-1 innovation products, including an AI model-analysis platform with NUS, internal translation tools, and IT services, spanning research, requirements, concept design, and prototyping.负责多个 0→1 创新产品,包括与 NUS 合作的 AI 模型分析平台、内部翻译工具与 IT Service,覆盖研究、需求梳理、方案设计与原型验证。
  • Established Coral Design System and Design Toolkits, then supported adoption across SEA Group products to improve consistency and cross-team delivery.建立 Coral Design System 与 Design Toolkits,并推动其在 SEA Group 多款产品中落地,统一体验与协作方式。

Jul 2017
— May 2021
2017.07
— 2021.05

User Experience Designer用户体验设计师

Autodesk

Shanghai, China中国 · 上海

  • Owned experience design for Autodesk Revit cloud products, improving critical workflows for modelling, collaboration, and delivery through research, requirements analysis, interaction design, validation, and launch support.负责 Autodesk Revit 云端产品体验,独立推进建模、协作与交付等核心流程优化,覆盖研究、需求分析、交互设计、验证与上线协作。
  • Contributed to information architecture, visual design, selected front-end implementation, and customer-facing product videos while partnering with product and engineering teams.承担用户研究、信息架构、交互与视觉设计,并参与部分前端开发和客户向产品视频制作。

Jul 2016
— Jul 2017
2016.07
— 2017.07

Interactive Designer交互设计师

JD.com

Shanghai, China中国 · 上海

  • Designed interactive experiences for major e-commerce campaigns including 11.11 and 618, covering games and campaign-critical user journeys.负责京东商城双十一、618 等大型营销活动的交互体验,覆盖互动游戏与核心会场路径。
  • Translated user needs and market trends into concepts, flows, and prototypes, then partnered with product and research teams through launch.基于用户需求与市场趋势完成玩法构思、交互流程与原型设计,并协同产品和研发团队推动上线。

How I work我的工作方式

Frame the whole system先理解完整系统

I map users, business rules, operational dependencies, and technical constraints before defining the interface.在进入界面设计前,我会先梳理用户、业务规则、运营依赖与技术约束。

Turn evidence into priorities让证据形成优先级

Research and data reveal the problem; design judgment determines what should change first and how the product should respond.研究与数据帮助发现问题,设计判断则决定什么最先改变,以及产品如何回应。

Design for market reality面向真实市场设计

Language, regulation, payment habits, and local operations are product inputs—not final-stage localisation tasks.语言、法规、支付习惯与本地运营不是上线前的翻译工作,而是产品设计输入。

Stay through delivery持续跟进到落地

I remain involved through prototyping, design QA, launch coordination, and post-launch learning so intent survives implementation.我会持续参与原型、设计验收、上线协作与复盘,确保设计意图在实现中不丢失。

Capabilities专业能力

A practical toolkit for moving ambiguous problems from framing to launch and sustained adoption.一套把模糊问题从定义推进到上线与持续采纳的实用能力组合。

Product design产品设计

Mobile, web & desktop
Information architecture
Interaction & UI design
移动端、Web 与桌面端
信息架构
交互与界面设计

Research & strategy研究与策略

User interviews
Competitive research
Problem framing & testing
用户访谈
竞品与市场研究
问题定义与方案验证

Systems系统化设计

Design systems
Cross-platform consistency
Operational workflows
设计系统
跨平台一致性
运营工作流

Prototype & build原型与实现

Rapid prototyping
AI-assisted prototyping
HTML, CSS & JavaScript
快速原型
AI 辅助原型
HTML、CSS 与 JavaScript

Leadership协作与管理

Vendor team management
Design reviews & QA
Cross-functional alignment
外包团队管理
设计评审与质量把控
跨职能协同

Delivery交付与复盘

Usability testing
Launch collaboration
Post-launch learning
可用性测试
上线协作
上线后复盘

Languages语言

Chinese · Native
English · Professional working proficiency
中文 · 母语
英文 · 专业工作水平

Outside work工作之外

Photography, diving, video storytelling, and time with my cats.摄影、潜水、视频创作,以及和我的猫玩。

Get in touch联系我

Let us make complex products easier to trust.一起让复杂产品更值得信任。

Open to thoughtful conversations about product design, global experiences, and new opportunities.欢迎交流产品设计、全球化体验与新的职业机会。